FAQ

PHOTO ETCHING

Etching photos can produce beautiful, stunning memorials, awards, and gifts. However, not all pictures are ideal for etching. Please read the following to better understand how to pick and submit a picture.
 

• NOTE: Many of our products are laser-etched natural materials such as wood, slate, granite, marble, quartz, and leather. Natural products contain variations in color, texture, grain and shape. Small irregularities including chips, cracks, knots, and discolorations are to be expected and add to the uniqueness and beauty of the product.
   

• Higher quality pictures always produce better-finished results. We understand that high-quality pictures are not always available. In cases where picture quality is questionable, we will look at what you have and give you an honest opinion of what we can do with it before proceeding. We want you to be happy with the final product.
   

• Select pictures that are in focus (sharp definition) and have good contrast, with good definition throughout. Avoid pictures with washed-out light or darkened shadow areas. Pictures with contrasting backgrounds and simple backgrounds are easiest to crop around the subject. Avoid small subjects. Even in high-resolution pictures, subjects at a distance will produce lower resolution results when zoomed and cropped for editing.
   

• Scanned pictures and born-digital pictures (pictures from a digital camera or phone) should be saved in the highest resolution possible. If you are scanning a photo you should scan at a minimum of 300 to 1200 DPI. A minimum scanned image size of 5 x 7” and 300 DPI is suggested. Image files should be sent to us by e-mail. Photos sent as text attachments are reduced to low resolution and usually are not suitable. Image files should be submitted in JPEG, PNG, TIF, or GIF formats. Please avoid PDF file format which compromises image quality for editing.
   
• If the image (picture or negative) you want us to etch is an original, you can send it to us and we can scan it. Contact us for mailing instructions and package it carefully to protect it. We will scan and edit your original for etching and return it with the finished product.
   
• The type of material and design will dictate whether your project will be etching in a positive or negative orientation (I.E. light etched image on a dark background or dark etched image on light background).
   

• We will e-mail a proof representation of the final design for your approval before the actual etching is performed.

TRADEMARKS & COPYRIGHTS

Bolt Laserworks respects the rules and laws governing the use of copyrighted and trademarked materials. This applies to protected logos, trademarks, and artwork that we may be asked by our customers to use in custom laser etching and cutting services. We understand that our clients may have marketing authorization to use trademarked materials for the products and services that they sell or represent. That said, we may ask a customer to confirm that they have the authorization to use specific graphics before proceeding.
 

Click here for more information regarding the use of logos and trademarks.

Click here for more information regarding the use of copyrighted material.

SHIPPING

Domestic Shipping: We only ship within the continental United States, and all domestic shipping is free.
Standard in-stock orders will ship within 1-3 days from the time of the order, usually by USPS Priority mail (2-3 day shipping). Custom items ship within 1-5 business days from order or upon final artwork approval where required.

In some cases, depending on product size and destination, your order may be shipped by UPS or FedEx. Please always provide us with specific and accurate shipping address information so that we can ensure that your package arrives to you as soon as possible.
 

Customer Responsibility: We ship orders promptly to the address specified by the customer. We furnish tracking information by email at the time of shipping. It is the responsibility of the customer to ensure that the address information, e-mail address, and phone number are accurate and that provisions are made to ensure that the delivery is securely received from the carrier indicated. We cannot be responsible for incorrect information provided in orders or losses of shipments that have been verified by the carrier to have been correctly delivered.

RETURNS

Customized products are not returnable.

No returned product will be accepted without prior authorization.

To request return authorization (RA) fill out and submit this form. Items must be unused, complete, and in the same condition that you received it to qualify for return credit. A 20% restocking fee may apply to returns.

REFUNDS (when applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

CLEARANCE and SALE ITEMS (if applicable)

Sale items will be refunded at the purchase price paid. Clearance items are final and cannot be refunded.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, only after you receive your RA Number (request here), you should mail your product to:

Bolt Laserworks
127 S Rowland St
Cassopolis, MI 49031

The return authorization number must appear on the address label.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and we recommend insurance on returned items as we will not be responsible for return shipping damage or loss.